Privacy Policy

1. INTRODUCTION

Aurea Gifts LLP (“Aurea”, “We”, “Us”) is committed to protecting your personal data.
This Privacy Policy describes how we collect, use, store, and share information about Users who interact with our Website or purchase Vouchers.

2. DATA WE COLLECT

We may collect the following categories of personal data:

2.1 Personal Identifiable Information (PII)

• Full name

• Email address

• Mobile number

• Billing/shipping address

• Identity details for specific high-risk experiences (if required by Partner)

2.2 Payment Information

• UPI/BHIM transaction IDs

• Partial masked card details (collected by payment gateway only)

• GST details for corporate clients

(Aurea does NOT store full card or bank details.)

2.3 Usage & Technical Data

• IP address

• Device/browser information

• Website usage analytics

3. LAWFUL BASIS OF DATA COLLECTION

Under India’s DPDP Act 2023, we collect data only when:

• You give consent

• It is required for providing a service bought by you

• It is necessary for legal or tax compliance

• It is required for fraud prevention or security

4. HOW WE USE YOUR DATA

We use personal data to:

• Process orders and deliver Vouchers

• Enable experience booking with Partners

• Provide customer support

• Prevent fraud and illegal activity

• Send transactional emails/SMS

• Improve website functionality

• Display personalized experience recommendations

We do not sell your data to third parties.

5. SHARING OF DATA

We may share your data only with:

• Experience Partners (only the minimum necessary for booking)

• Payment gateways

• Courier companies

• IT service providers, hosting providers

• Government authorities when legally required

All third parties are contractually bound to maintain confidentiality.

6. DATA STORAGE & SECURITY

• Data is stored on secure servers located in India or compliant international locations.

• We implement encryption, access controls, firewalls, and internal security policies.

• Only authorized employees may access data on a need-to-know basis.

7. DATA RETENTION

We retain data only as long as:

• Required for providing the service

• Required under Indian tax or regulatory laws

• Required for dispute resolution

Customer can request deletion after legal retention periods expire.

8. USER RIGHTS (Under DPDP Act 2023)

You have the right to:

• Request access to your data

• Request correction of inaccurate data

• Withdraw consent

• Request deletion (after legal retention periods)

• Nominate a person to exercise rights in case of death/incapacity

Requests can be emailed to: [Insert Data Protection Email]

9. COOKIES

Aurea uses cookies for:

• Functional website operation

• Login sessions

• Analytics

• Personalization

You may disable cookies in your browser settings.

10. GRIEVANCE OFFICER

As per IT Rules 2011, Aurea appoints a Grievance Officer:

Name: Surojit Ghosh
Email: support@aureagifts.com
Response time: Within 15 working days

11. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. Continued use of the Website constitutes acceptance of the updated Policy