About Aurea Experience Gifting

What is Aurea Experience Gifting?

Aurea is a curated marketplace offering premium experiences across dining, wellness, travel, adventure, and lifestyle, which can be purchased for yourself or gifted to others.

Who can purchase experiences on Aurea?

Anyone above 18 years of age can purchase experiences. Specific eligibility requirements, if any, are mentioned on the experience page.

Purchasing & Payments

How do I purchase an experience?

Browse an experience, select your preferred option, add it to cart, and complete payment. Your voucher will be issued after successful payment.

What payment methods are accepted?

We accept credit cards, debit cards, UPI, net banking, and other digital payment methods shown at checkout.

Is my payment secure?

Yes. All transactions are processed through secure and encrypted payment gateways.

Voucher Types (Digital & Physical)

What type of vouchers does Aurea offer?

Aurea offers both e-vouchers (digital) and physical vouchers.

How will I receive my e-voucher?

E-vouchers are delivered instantly to your registered email ID and are also available in your Aurea account dashboard.

Do you offer physical vouchers?

Yes. Physical vouchers can be delivered to serviceable postal codes Pan India.

How do I select a physical voucher?

You can choose the physical voucher option during checkout before payment.

How long does physical voucher delivery take?

Physical vouchers are typically delivered within 3–7 working days, depending on the delivery location.

Will I receive tracking details?

Yes. Tracking details will be shared via email or SMS once the physical voucher is dispatched.

Gift Packs

What is the Aurea Gift Pack?

The Aurea Gift Pack is a premium physical presentation ideal for gifting, which may include a branded box, voucher card, and experience details.

Is the gift pack mandatory?

No. The gift pack is an optional add-on.

How do I add a gift pack to my order?

You can add the gift pack option during checkout before payment.

Can the gift pack be delivered directly to the recipient?

Yes. You can enter the recipient’s delivery address at checkout.

Gifting & Redemption

Can I gift an experience to someone else?

Yes. Experiences can be gifted by entering the recipient’s details during checkout or by sharing the voucher later.

Are vouchers transferable?

Yes, unless mentioned otherwise on the experience page. The recipient must meet the eligibility criteria.

How does voucher redemption work?

Follow the instructions on your voucher, redeem the voucher on the Aurea website, book your preferred date and time with the experience partner, and present the voucher at the venue.

Is prior booking required?

Yes. Most experiences require advance booking.

Validity, Cancellations & No-Show Policy

What is the validity of the voucher?

Voucher validity varies by experience and is clearly mentioned on the voucher and experience page.

Can I cancel my voucher purchase?

Yes. Vouchers can be cancelled within 24 hours of purchase, provided they have not been redeemed.

What happens once a voucher is redeemed and scheduled?

Once a voucher is redeemed on the Aurea website and scheduled with the experience partner, it is considered confirmed.

What if I do not show up for my scheduled experience?

If the recipient does not attend the experience at the scheduled time, it will be treated as a no-show, and the voucher will be deemed used and cannot be refunded or rescheduled.

Can I reschedule my experience after booking?

Rescheduling is subject to the experience partner’s policy and availability.

Can expired vouchers be extended?

Extensions are not guaranteed and are handled on a case-by-case basis.

Delivery & Order Issues

What if my PIN code is not serviceable for physical delivery?

You will be notified during checkout, and you may choose an e-voucher instead.

Can I change the delivery address after placing an order?

Address changes are possible only before dispatch and are subject to courier approval.

What if the recipient is unavailable at the time of delivery?

Courier partners will attempt re-delivery as per their policy. If delivery fails, Aurea support will assist.

I did not receive my voucher email. What should I do?

Please check your spam folder. If not found, log in to your Aurea account or contact customer support.

Support & Assistance

What if the experience partner does not accept my voucher?

Please contact Aurea customer support immediately with relevant details, and we will resolve the issue.

How can I contact Aurea support?

Support details are available on the website under the “Contact Us” section.